Freya develops advanced AI agents that manage phone conversations with natural flow, tone of voice, and contextual understanding. This technology not only automates conversations but also performs tasks such as extracting information from documents, generating call analytics, and integrating with CRM and operational systems. Freya supports both cloud and on-premise deployments and is particularly effective in financial services, insurance, and customer support, increasing efficiency by up to 60% by reducing call duration.
Backed by Y Combinator, Freya has quickly expanded its footprint across the U.S., Europe, and Turkey, actively serving clients in the financial, insurance, and customer support sectors. Led by co-founders Tunga Bayrak and Tomas Nepala, Freya’s AI infrastructure leverages natural speech, emotion detection, and context comprehension to transform customer interactions.
“We were roommates at UPenn and started Freya as our second startup together. Before Freya, Tunga worked as an AI engineer while Tomas worked within financial services, including in the second biggest insurance broker in the world, and we both experienced how customer support teams struggle with large volumes of calls and with providing the outcomes customers really need. We’re building Freya to solve this” descrbied Co-Founders during the Y Combinator presentation.
After their sophomore year, they both left university to found their first startup, MotionShark, an AI tutoring platform for SAT and ACT preparation. Their first investment offer came from Mark Cuban, whose Shark Tank company Prep Expert became a distributor to hundreds of their students.
Building on that experience, the founders decided to go bigger and after being accepted into Y Combinator, they launched Freya, aiming to transform voice automation from a frustrating experience into a powerful, humanlike communication tool for business.
Mustafa Kopuk, Managing Partner at DOMiNO Ventures, said: “Voice-based AI agents are set to reshape how companies manage customer interactions and day-to-day operations in the coming years. Freya’s technology goes far beyond automating call centers. It makes workflows faster, smarter, and truly scalable. The team’s strong technical capabilities and global mindset make Freya one of the most exciting rising players in this space.”
Yağız Karadeniz, Managing Partner at DOMiNO Ventures, added: “Freya’s technology signals a new era where AI doesn’t just optimize processes but redefines the customer experience itself. With this investment, we’re not only supporting regional innovation but also strengthening our portfolio’s integration with the global AI ecosystem.”
