Hello Roberta, great to see you, and thank you for meeting me.
Thank you for having me! I’m delighted to share more about what we’re doing at Kompenzo and how we’re helping people across Europe get the compensation they deserve.
Tell us in one sentence what Kompenzo does.
Kompenzo is a European platform that helps people who’ve been injured get financial compensation — quickly, transparently, and without paying anything upfront.
Do you have a rough estimate of the number of people you have helped already?
We’ve supported dozens of people in obtaining the compensation they deserve and processed hundreds of inquiries across Europe in the past year. Every case represents a real story and a concrete step toward justice.
How does one reach out to you? How does Kompenzo learn about the potential cases?
Everything starts online. Clients fill out our digital questionnaire, which is designed to identify strong cases from the very first step. Once submitted, a case manager reviews the information and performs a pre-screening to make sure we focus on cases with real potential. Then, one of our legal partners’ paralegals contacts the client, gathers supporting documents such as medical reports, and confirms the claim details.
And then?
After that, the case goes to a lawyer for legal evaluation. The entire process is managed through our native CRM, which centralizes communication and automates repetitive tasks — ensuring that no case is ever left behind and that every client receives fast, personal attention.
Interesting, what is your acceptance rate? And who evaluates these cases?
We accept around 20% of all incoming cases. Each goes through a 2-step evaluation — first by our case manager, then by the partner law firm — to ensure only cases with strong legal merit proceed. This selectivity is what keeps our success rate so high.
And what is your success rate in winning the cases?
We’ve achieved a 91% success rate in securing compensation for our clients — a number we’re very proud of.
That’s remarkable. What is the role of Kompenzo in the process? Where do your duties end and start those of the law firm?
Kompenzo takes care of everything before the legal process begins — from marketing to client intake and pre-qualification. Once the case is ready, the law firm can review and decide to represent the client directly. We stay involved as coordinators, making sure the client experience remains smooth and transparent until the case is closed.
Why would any law firm cooperate with Kompenzo? What’s your added value?
We bring a steady flow of qualified clients through international marketing, handle all administrative and operational costs, and let lawyers focus purely on legal work. Our network includes high-level law firms across Europe that trust our screening process. For them, Kompenzo is not a competitor but a strategic partner — we provide structure, clients, and efficiency.
How do you find a new law firm? Shall they reach out to you by themselves?
Both ways. We identify potential partners through professional networks, referrals, and outreach — but we also invite firms to contact us directly. We’re always open to new collaborations with motivated, experienced lawyers.
What’s the average value of the cases that Kompenzo can win for its clients?
On average, compensation amounts are around €20,000 per client, but this can vary significantly depending on the severity of the injuries, the impact on the person’s ability to work, and their overall quality of life. In more serious cases, compensation can exceed €50,000. We always make sure our clients receive the maximum possible for what they’ve endured.
And then how does your business model work?
We work on a no-win, no-fee basis. That means clients don’t pay anything unless they win. Once the case is successful, the compensation is shared fairly between the law firm and Kompenzo. We also cover all upfront and operational costs — marketing, intake, administration — so the law firm can focus entirely on achieving results.
Are there any cases that you remember that meant a lot to you?
One of the most moving cases we’ve handled is that of Anna K., a young mother who suffered a stroke that was tragically misdiagnosed at the emergency room. Despite clear symptoms—vomiting, dizziness, and difficulty signing documents—she was discharged with a diagnosis of fainting and electrolyte imbalance. Days later, a CT scan confirmed it had been a stroke all along. The consequences were serious: she lost over a month of work, developed panic attacks, and still struggles with speech and motor coordination. In July of this year, we secured a €20,000 compensation for Anna. It was not just a financial result — it was a step toward restoring dignity and recognition for what she endured.
What do you personally enjoy or find most inspiring about working in this environment?
The human side. Behind every case, there’s a person who’s been through something painful. Being able to simplify a complex legal process and turn it into hope and relief is what keeps me motivated every day.
Who is Roberta and how her path crossed the Kompenzo’s one?
Let’s focus now more on your personal journey. How did you get into the world of Litigation Finance and startups?
I discovered Kompenzo almost by chance, at a time when I felt that my work was fulfilling but lacked social impact. Meeting the team and learning about their mission made me realize I wanted to contribute to something that truly changes people’s lives.
What was your background before Kompenzo?
I’ve worked in customer service and product operations for several international startups. Having an attorney in my family helped me understand the challenges law firms face — especially finding the right clients and managing cases efficiently. That’s why Kompenzo’s mission resonates so strongly with me: we help both sides at once — clients and lawyers.
What’s the most rewarding part of helping Kompenzo’s clients? And what’s the hardest part no one sees?
The most rewarding part is reading client feedback — their gratitude, their stories of recovery, and how their lives changed after getting compensation. The hardest part is maintaining emotional balance; every case requires empathy, and sometimes that can be challenging in a fast-paced environment. But empathy is exactly what makes our service different.
How do you personally define success—for yourself, and for Kompenzo?
For me, success means doing meaningful work that truly helps people. For Kompenzo, it’s about becoming Europe’s go-to platform for fair compensation — not just by building trust, but by making a complex and intimidating industry more accessible. Too often, legal and insurance processes are wrapped in jargon and feel distant from those who need them most. We’re changing that by using technology to simplify the journey, and by giving people the information they need to understand when they’re entitled to compensation for what they’ve been through. Empowerment starts with clarity — and that’s what we’re here to deliver.
What do you do to stay sharp and creative—books, podcasts, habits?
I listen to podcasts about product, business, and innovation. I also love going to the gym, practicing yoga, and meditating — they keep me grounded and inspired.
If you weren’t doing this, what would you love to be doing instead?
If I weren’t in this role, I’d still want to work in a field that helps people regain confidence and improve their lives. I’m passionate about creating practical solutions that have a real, positive impact. In fact, that’s exactly what I do in my current role: we help people get through difficult times and take back control of their lives, and that’s something that truly motivates me.
What’s the weirdest food you’ve ever eaten?
A dessert made with chocolate and eggplants. I know it sounds awful, but it’s actually a traditional sweet from the region of Italy where I was born. When I first tried it, I was skeptical — but it turned out to be an incredible underdog combination!
Well, that sounds really awful but tasteful.
Yes it is. (laughs)
Thank you for joining us. We wish you the best of luck!
Thank you! It’s been a pleasure — and I hope this inspires more people and law firms to see how accessible justice can really be.
